- US 7 =EUR 40= Heel to Toe 25CM
- US 8 =EUR 41= Heel to Toe 26CM
- US 8.5 =EUR 42= Heel to Toe 26.5CM
- US 9.5 =EUR 43= Heel to Toe 27CM
- US 10 =EUR 44= Heel to Toe 28CM
- US 11 =EUR 45= Heel to Toe 28.5CM
Please depend on you foot length to choice your shoes size We will give you the correct delivery according to the characteristics of the shoes.
- for example if your foot length is 25cm men shoes choose us size 7
If you do not determine the size of shoes would you please leave a message to tell us your foot length we will send the right size shoes correctly to you,thanks
- 1. Please make sure the address is correct and we are not responsible for wrong or undeliverable addresses.
- 2. We fully understand it would be frustrated when the shipment takes longer than expected. As we promised, we will ship out the items within 3 day once payment clears, however, the shipping is controlled by the shipping company and we are just as anxious as you are. Low rating on shipping time would be unfair to us. Your understanding is highly appreciated. We hope our customers be happy when they received our items, so please only buy when the shipping time is acceptable for you.
- 3. Our default shipping method is China Post air mail .
Return back and Feedback:
- 1.For any personal reasons (choose a wrong size / wrong color / doesn’t fit ), you can simply email us to get the return mailing address and return the item(s) in its original condition. Return shipping charges will be the buyer’s responsibility. We will not accept any items with odors (perfume, smoke, etc.)
- 2. If items are damaged, we must be contacted within 24 hours of receipt.
- 3. For other quality issues, we will refund immediately once we receive the photo of the item.
- 4. Item must be returned within 14 days after buyer received it.
- 5. Our Goal is to offer 5-Star Service if you do not feel that we deserve 5-Stars please contact us before leaving feedback.
- 6. Have questions on comments? We would be happy to hear from you! We are dedicated to our customers and feel you should receive the personal attention you deserve. We typically reply to e-mail within 24 hours during normal business hours.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aurora Loves Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.auroralovesfitness.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!